Customer Support

The watch account is linked to your mobile app account.
When you log into the watch while your mobile app is logged in, the watch will automatically use the account information from the mobile app.

Smart Caddie uses a unified login based on the account logged in on the mobile app.
To use premium membership services without issues, please make sure both your watch and mobile app are logged in with the same account.

This may occur if your watch is not connected through the Galaxy Wearable app or if the Smart Caddie watch app is not logged in properly.
Steps to resolve:
Check that your watch is connected via the Galaxy Wearable app or your phone's Bluetooth settings.
If the watch is connected, open the Smart Caddie watch app and ensure you are logged in.
If your mobile app is already logged in, pressing the login button on the watch will sync the mobile account to the watch.
Once both the mobile app and watch app are logged in with the same account, your connected device information will appear in the Smart Caddie mobile app.
Thank you.

Smart Caddie is a unified system for both mobile and watch apps.
You can use the watch app alone, but managing scores and other features is more convenient through the mobile app, so using both is recommended.
For non-Golf Edition Galaxy Watch models, a premium membership is required, so installing the mobile app is necessary.
Golf Edition watches have premium membership rights, so the watch app can be used independently.

This may happen due to temporary network issues. Restarting the mobile app should resolve the issue and allow the map to download.

Please download golf courses in advance while connected to the internet before your round.

- Bluetooth models: Requires connection to your phone or Wi-Fi.
- LTE models: Can use the watch's own data.

Downloaded courses can be used offline.
Note: To view score and shot history via the web or mobile app after the round, you'll need to reconnect via Bluetooth or Wi-Fi.

Smart Caddie relies on accurate location data. If location information is not received properly, rounds may not start, or holes may not update. This can also occur due to software or hardware issues on some watches.
Ensure your watch's software is updated to the latest version: Settings → Software Update.
If the issue persists after updating, send your logs via Smart Caddie App → Settings → Contact Us → Round Inquiry. Logs will be analyzed for a quick resolution.

Even if the course is downloaded correctly, GPS issues may occur due to:
GPS is turned off: Enable location services on the watch and use the app outdoors.
GPS sensor malfunction: Distances may be incorrect or the course may not be recognized. Send logs via Menu → Contact Us → Golf Round Inquiry → Select Date → Send. If it's a hardware issue, visit a Samsung Service Center.
Map download error: Rarely, poor network or weak signal during download can prevent the map from downloading. Reconnect to the network or use your phone's connection to download the map again.

On the distance screen, tap 'L' or 'R' on the left side to easily switch between the left and right greens, with distances shown to the front, middle, and back of the green.

As of April 2023, premium membership now offers 1-month and 1-year subscription plans.
The 3-year single-term product was discontinued from November 2025.